Delivering Satisfaction and Service Quality

Delivering Satisfaction and Service Quality
Author : Peter Hernon
Publisher : American Library Association
Total Pages : 181
Release : 2001
ISBN 10 : 083890789X
ISBN 13 : 9780838907894
Language : EN, FR, DE, ES & NL

Delivering Satisfaction and Service Quality Book Description:

Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.


RELATED BOOKS:
Service Quality
Language: en
Pages: 289
Authors: Roland T. Rust, Richard L. Oliver
Categories: Business & Economics
Type: BOOK - Published: 1994 - Publisher: SAGE

In this book leading scholars and practitioners present the latest research and theory in customer satisfaction and services marketing with a wealth of stimulating ideas. Topics discussed include: the measurement of the managerial impact on service quality improvement; new methods of assessing the various elements of service quality; and philosophies
Service Quality, Customer Satisfaction and Loyalty
Language: de
Pages: 84
Authors: Sharareh Mansouri Jajaee
Categories: Business & Economics
Type: BOOK - Published: 2012-07 - Publisher: LAP Lambert Academic Publishing

Car insurance is one of the fastest growing types of insurance since it is mandatory for car owners and drivers in most countries to own insurance. Car insurance market is so competitive and it is mandatory in most countries; therefore, high quality service in the insurance industry has become an
A Study on Service Quality in Relations Towards Customer Satisfaction Among Express Bus Customer in Kuantan
Language: en
Pages: 72
Authors: Nor Fillianie Aziz
Categories: Consumer satisfaction
Type: BOOK - Published: 2013 - Publisher:

This study is an overview of the service quality and customer satisfaction among express bus customer in Kuantan, Pahang. The aim is also to get feedback on the user's perception of quality express bus service provided and the level of satisfaction with the service. Besides that this survey is designed
Delivering Satisfaction and Service Quality
Language: en
Pages: 181
Authors: Peter Hernon, John R. Whitman
Categories: Business & Economics
Type: BOOK - Published: 2001 - Publisher: American Library Association

Discusses methods for understanding what library patrons want in order to improve services, covering strategies to evaluate customer satisfaction, use computer technology to conduct surveys, analyze survey results, and spot trends.
Service Quality and Customer Satisfaction in Private and Public Sector Banks in Kerala: A Comparative Study
Language: en
Pages:
Authors: Laly Antoney, Prem Jose Vazhacharickal
Categories: Reference
Type: BOOK - Published: - Publisher: Prem Jose

Quality and satisfaction are the key indicators of corporate competitiveness. Measurement of customer satisfaction based on the service quality is to be done independently and objectively to establish baseline for improvements in service delivery. Assessing customer satisfaction periodically allows bank management and policy makers to identify customers’ needs, expectations, perception